Privacy Policy

1. Introduction

RenewalTracker, LLC ("RenewalTracker," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our renewal management platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, company name, and contact information when you register for an account.
• Profile Information: Job title, phone number, and other details you add to your profile.
• Renewal Data: Information about your renewals, contracts, licenses, subscriptions, and related documents that you upload or enter into the Service.
• Payment Information: Billing address and payment method details (processed securely by our payment processor, Stripe).
• Communications: Information you provide when you contact us for support or communicate with us.

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information:

• Usage Data: Pages viewed, features used, actions taken, and time spent on the Service.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Log Data: Server logs including access times, error logs, and referral URLs.
• Cookies: We use cookies and similar technologies to maintain sessions and remember preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send renewal reminders and notifications you have requested
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (hosting, email delivery, payment processing, analytics).
• Within Your Organization: Information is shared with other members of your organization as configured by your account administrator.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information:

• All data is encrypted at rest using AES-256 encryption
• All data in transit is protected with TLS 1.3
• Multi-factor authentication is available for all accounts
• Regular security audits and penetration testing
• SOC 2 Type 2 compliant infrastructure

For more information about our security practices, please visit our Security page.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required for legal compliance, dispute resolution, or enforcement of our agreements.

You may request deletion of your data at any time by contacting us at privacy@rtrack.me.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your personal information.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at privacy@rtrack.me.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our infrastructure providers maintain appropriate safeguards for international transfers, including EU Standard Contractual Clauses where applicable.

9. Children's Privacy

The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at privacy@rtrack.me.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: